As I have stated in a
previous post, I have the displeasure of playing receptionist while our firm continues to find "the one": the ideal receptionist/office manager. I'm not new to this game, having had to take on this role too many times over the past 3 1/2 years. Nevertheless, there are still things about this role that surprise me, particularly the many stupid things people say out of frustration or, in rare instances, true stupidity. For example:
Well, can you tell me what I'm supposed to do with this paperwork? This is in response to my statement that "I do NOT know ANYTHING about this matter. The ONLY person who can help you is Mr. Smith and he is unavailable."
Well, I need to speak to him right now. This is in response to: "Mr. Smith is not in the office today." I guess this caller expects me to pull Mr. Smith out of my a**.
Are you sure you're giving him my messages? First of all, what do I have to gain from not giving my employer his messages? Second, why would I be unsure about something as simple as giving someone a phone message? Do I sound like I'm suffering from amnesia or Alzheimer's? Do I sound mentally challenged? Sometimes I'm tempted to answer, "Actually, I'm not sure if I did. I'm not sure if I'll even remember this conversation. Who is this, again?"
Now, repeat my message to me. This statement is more condescending than stupid. It assumes that I am too stupid to get your message right the first time. If you want your message to be received exactly as you have stated it, then LEAVE A DAMNED MESSAGE IN VOICE MAIL. *calming, cleansing breath in and out* OK....
I just called and my call went to voicemail. I wanted to talk to Mr. Smith. Obviously, if your call went to voicemail, it's because Mr. Smith is unavailable. A person with average intelligence should understand that. Even more annoying than that statement is the caller's insistance that I take down the message, after they have refused voicemail. Don't you know it's all the same? Just because you gave me the message, it doesn't make Mr. Smith call you faster.
Make him call me. Sure, I'll pull my employer by his ear, sit him down and make him call you. I'll be sure to do that!
When calling an office - your doctor, lawyer, accountant - where you may reach a live person, please do not utter any of the above statements. And, above all, please please PLEASE do not use profanity when speaking to the receptionist. Would
you want to help out someone who just called you a "f***ing b****"?